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Support
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FilzerQ Limited far exceeds any other competitors in terms of support pricing and quality in supporting our clients. We are dedicated in bringing Beautec software into the UK market with the highest standard of support and after-sales services whenever we can. We strive for excellence, not only with Beautec software, but also what's more important, is that we do it with quality, care and on-going excellence customer service.
 
     
  Support Options  
 
• Phone Support
Do contact our Technical Support team at 020 8133 8742, if you have any technical questions or support required.

Hours of Support Operations:
Basic Options
Monday - Friday 9 am to 5 pm

Additional Support
Monday - Friday 6 pm to 9 pm
Weekends and Bank Holidays 8 am to 8 pm
 
• Online Support
One of the easiest way is to go via the Online support. It's cost saving and without much interruption to your business. We'll request to access your computer at the specific time to sort out and resolve any issues that you might be facing.
 
• Email Support
Email support is fast and convenient. You can use this service to ask questions, or report issues at support@filzerq.co.uk. Alternatively, you can use our web form and send us an email, located here.
 
 
 
  Service Agreement  
 
• Please contact our sales representative for our service agreements.


 
  Knowledge Base  
 
• Our community web knowledge base is under construction. Please visit again at a later time.


 
  FAQs  
 


Here are answers to some of the top questions that our Customer Care Support handles.


Q:

'When adding an employee, it doesn't allow me to save'.
Q:

Running a report is generating an 'active x control...' error message.
Q:

When launching Beautec, the window minimizes to the taskbar and nothing happens.

Q:

When running my end of day reports, some transactions I've entered on the other computer or not showing up on this computer?

Q:

How do I backup my database?

Q:

My server crashed and I need to restore my backup and I don't know how to do this?

Q:

How do I apply an update to Beautec?

Q:

I just installed Beautec v3.4.4 and it is asking me to 'please enter a valid RegCode'

Q:

How can I train any new employees I hire in the future without updating the database?

Q:

How do I check to see if I am on the latest Beautec v3.4.4 update?

Q:

When should I use "block" appointments?



 
Business News

Cussons dips toe into spa

Chris Barry
30/ 1/2008

PERSONAL care to washing up liquids group PZ Cussons has added another string to its bow after its £75m swoop on the popular Sanctuary Spa business. More
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What's going on?

Habia is the government approved standards setting body for hair, beauty, nails, spa therapy, barbering and African-Caribbean hairdressing, and creates the standards that form the basis of all qualifications including NVQs, SVQs, Apprenticeships, Diplomas and Foundation degrees, as well as industry codes of practice.

Visit them now.
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